Help & FAQs

We have provided some information below to answer questions often asked by our customers, and we hope you will find this useful. If, however, you have any further questions, please just call our helpful Customer Service team on 015394 48956 or email us at

Can I return goods if I am not satisfied or they are damaged?
In the unlikely event of you not being satisfied with your purchase, please contact our customer service team at or telephone 015394 48956.

Do I need a PayPal account to buy from the Love the Lakes website?
No, you do not have to have a PayPal account - you can check out as a PayPal Guest user and simply pay with your debit or credit card. Click the Pay with PayPal button from your shopping cart and then select the Pay by Debit or Credit Card option.

If you have an Amazon account, you can also use Amazon Pay to checkout quickly and easily in a few clicks.

Where are the Love the Lakes stores?
There are two Love the Lakes stores, one is in Ash Street, Bowness on Windermere and one is in St John’s Street in Keswick, both in the heart of the English Lake District.

What are your shops opening days/hours?
We are open every day from 10am until 6pm.

I have seen an item in one of your stores but cannot find it on the website, can I still order it?
Yes, no problem. Please contact our customer service team at or telephone 015394 48956.

Can I add to an existing order?
If you have placed an order online but would like to add additional items this might be possible providing your order hasn’t already been processed for dispatch. Please contact our customer service team at or telephone 015394 48956 with your existing order number and we will be able to look into this for you.

If your order has not yet been processed, and the additional item(s) is in stock we can take payment for this and add it to your order. If your order has already been processed ready for dispatch we would need to ask you to place a separate order.

Can I cancel an order?
If after placing an order you would like to cancel all, or part of it, please contact our customer service team at or call 015394 48956. Providing your order hasn’t been processed for dispatch, we will do everything possible to cancel and refund your order.

If your order has already been dispatched you can send the goods back to us at your expense. Please ensure the goods are securely packaged and the order number, and reason for return is included. A refund of the value of the goods will be processed within 5 days of receipt however it can take 1-5 working days for refunds to appear in your account.

Can an item be reserved?
Unfortunately we are unable to reserve items for customers. If an item is showing as temporarily out of stock please contact our customer service team at or call 015394 48956 and they will be able to give you further information on when we might have the item back in stock.

What if I receive a damaged or broken item?
Our fulfillment department are fully trained to the highest standard and we always ensure that plenty of packaging is used to avoid breakages and protect the products. Unfortunately there may be a very rare occasion when an item is damaged or broken upon receipt. If you receive an item that is not satisfactory please contact our customer service team at or call 015394 46298 with your order details and we will do everything possible to resolve the matter. We may ask that photographs of the damaged or broken item be emailed to us to avoid the item having to be sent back to us.

Do you gift wrap items?
Yes we do! Before adding an item to your basket you will see a small box where you can select to have an item gift wrapped at a cost of £2.95. The item will be beautifully wrapped with appropriate wrapping paper. If you would like to add a personal message to the recipient of the gift please write this in the ‘Giftwrap Message’ section at the checkout point and a handwritten gift tag with the message will be attached to the gift.

Do your tableware/mugs come in a box?
Some of our tableware/mugs do come boxed but only where specified online. As with all items dispatched by our fulfilment team, our mugs will be well protected using tissue paper and bubble wrap to avoid breakages.

Can I make a bulk purchase?
If you would like to purchase a large quantity of a particular item of stock this is almost always possible with only a small delay. Please contact our customer service team on 015394 48956 or email to discuss the items that you require. We will then find out as quickly as possible if we can fulfill the order and how long it might take.