Strike action affecting Royal Mail services

Royal Mail have informed us that "The Communication
Workers Union (CWU) has formally notified Royal Mail they plan to call on their
members who collect, sort and deliver parcels and letters to take national
strike action on Thursday 24th, Friday 25th and Wednesday 30th November and
Thursday 1st December 2022."

While we will continue to pick and pack orders as quickly as
we can, there will unfortunately be a delay in you receiving your order as
Royal Mail are not collecting or delivering most mail on strike days.

For our Standard Delivery option, we use Royal Mail Tracked
48 and Royal Mail have informed us that "items posted the day before,
during or in the days after any strike action will be subject to delay and we
will not be delivering Tracked 48 items or letters on the days of industrial
action".

For our Premium Delivery option, we use Royal Mail Tracked
24, and Royal Mail have informed us that "Tracked 24 items will be treated
as a priority for delivery on days when strike action is taking place. However,
significantly reduced resources mean there will be a delay to some Tracked 24
items posted the day before, on the day of and in the days immediately after
strike action."

As Royal Mail have informed us that no parcels will be
collected from us on strike days, we are anticipating orders placed the day
before strike action, on the days them selves, or on the days immediately
after, could take an additional two working days to deliver.

IMPORTANT UPDATE:
We are not currently able to ship to the European Union, we apologise for the inconvenience. Shipping to other international countries is not affected.

UK orders

At Love the Lakes we aim to dispatch your goods the same working day if ordered before 12pm. Orders after 12pm will be dispatched the following working day. You will receive an email confirming the order has been dispatched.

Orders received after 12pm on Friday will be dispatched the following Monday.

Standard Delivery (Royal Mail 48 service)

• £3.95 or FREE on orders over £30

• 2-3 working days delivery time (not guaranteed: this is the average delivery timescale quoted by Royal Mail)

• Alcohol sales require a signature on receipt

Premium Delivery (Royal Mail 24 service)

•£5.95

• 1-2 working days delivery time (not guaranteed: this is the average delivery timescale quoted by Royal Mail)

• Alcohol sales require a signature on receipt

Next Day Delivery

• £9.95

• Guaranteed by 1pm the next working day

• Orders must be received by 12pm for same day dispatch

• £12.95 for Saturday delivery

If you haven’t received your order within 5 working days of dispatch and haven’t received a card advising of attempted delivery, please contact us as soon as possible on 015394 48956.

If you have any other questions regarding the delivery of an item please do not hesitate to contact the customer service team via info@lovethelakes.net or 015394 48956.

International orders

We are not currently able to ship to the European Union. We apologise for the inconvenience. Please check back to this page or get in touch with us for updates regarding shipping to the EU.
Shipping to other international countries is not affected.

Royal Mail Parcelforce Worldwide

• £22.50 for the Rest of the World (non EU) up to 2kg in weight

• 5-10 working days delivery time

If your order is heavier than 2kgs, we will contact you regarding any additional postage charge prior to dispatch.

Unfortunately we are unable to dispatch any spirits or liqueurs with an alcoholic content over 24% to any international locations.